Delivery, Collections & Returns

Delivery in Mainland UK for consignments up to circa 100kg, is generally handled by DX or similar using a standard Next Working Day Delivery Service. Every effort by us and the courier will be made to delivery the consignment by the next working day but it is not a guaranteed next day service. This means that if the carrier fails to deliver by the next day the carriage cost is still chargeable. Consignments are generally packaged in plain double skinned cardboard with appropriate banding.

Delivery in Mainland UK for consignments over circa 100kg, is generally handled by a pallet network using a standard Next Working Day Delivery Service. Every effort by us and the courier will be made to delivery the consignment by the next working day but it is not a guaranteed next day service. This means that if the carrier fails to deliver by the next day the carriage cost is still chargeable. However for pallets over a standard single pallet size may take longer.

It is the customer’s responsibility to ensure that there is safe and ample space for delivery of the goods and offloading. For palletised consignments it is the customer’s responsibility to have suitable off loading gear (forklift) for any items over 2 metres. Due to Health and Safety the pallet companies will not allow goods to be handballed off.

If you require a FORS delivery please email info@gratingdirect.co.uk for a bespoke quotation

Generally standard orders received by 12.00pm we would aim to dispatch on the same working day for a next working day delivery (Delivery times are from 8.00am to 6.00pm). But we cannot guarantee this. If you have a specific delivery date, please contact us. Orders received after 12.00pm may be dispatched on the same day but likely to be the following day on a next working day delivery.

If any items cannot be delivered for circumstances not connected with Grating Direct, for example if nobody was available to accept the consignment or if your premises are closed during the delivery time frame, a re-delivery cost may be chargeable .

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you need to send something back, our returns policy sets out how to do it.

In short, consumers have 14 days from delivery to cancel an order and a further 14 days to return the goods, and we refund the price of the goods plus the standard outbound delivery charge. Business customers have 14 days from delivery to request a return, which is subject to a 20% restocking charge, and delivery charges are not refunded. In both cases the customer pays return carriage, goods must be unused and in their original packaging, and items that have been cut to size or made to order cannot be returned.

Where goods are faulty, damaged or wrongly supplied, we cover the cost of getting them back to us and refund you in full, including delivery, or replace them if you prefer. Goods are inspected within 2 to 3 working days of reaching us and refunds are processed within 3 working days. Please contact us on 01480 570001 before returning anything so we can authorise the return and give you the correct address.

Your statutory rights are not affected.

It is essential that all items to be returned or collected are packaged in their original packaging.  Some items are packed with special packaging to protect them during transit.  We cannot be held responsible for packages that have been returned to us damaged if they have not been returned in the full and complete original packaging.  This may affect your refund.

IRELAND, EUROPE & Rest of the World:

Orders online can only be placed for delivery to the United Kingdom. If you require your grating for outside of the UK please contact us for a bespoke quotation.

The majority of products displayed on the site are available ex-stock, however should your order contain a product that is out of stock or is subject to a longer lead time, we will contact you via email or telephone within 24 hours of placement of your order to inform you of an anticipated delivery date.