Delivery, Collections & Returns

Delivery in Mainland UK for consignments up to circa 100kg, is generally handled by DX or similar using a standard Next Working Day Delivery Service. Every effort by us and the courier will be made to delivery the consignment by the next working day but it is not a guaranteed next day service. This means that if the carrier fails to deliver by the next day the carriage cost is still chargeable. Consignments are generally packaged in plain double skinned cardboard with appropriate banding.

Delivery in Mainland UK for consignments over circa 100kg, is generally handled by a pallet network using a standard Next Working Day Delivery Service. Every effort by us and the courier will be made to delivery the consignment by the next working day but it is not a guaranteed next day service. This means that if the carrier fails to deliver by the next day the carriage cost is still chargeable. However for pallets over a standard single pallet size may take longer.

It is the customer’s responsibility to ensure that there is safe and ample space for delivery of the goods and offloading. For palletised consignments it is the customer’s responsibility to have suitable off loading gear (forklift) for any items over 2 metres. Due to Health and Safety the pallet companies will not allow goods to be handballed off.

If you require a FORS delivery please email info@gratingdirect.co.uk for a bespoke quotation

Generally standard orders received by 12.00pm we would aim to dispatch on the same working day for a next working day delivery (Delivery times are from 8.00am to 6.00pm). But we cannot guarantee this. If you have a specific delivery date, please contact us. Orders received after 12.00pm may be dispatched on the same day but likely to be the following day on a next working day delivery.

If any items cannot be delivered for circumstances not connected with Grating Direct, for example if nobody was available to accept the consignment or if your premises are closed during the delivery time frame, a re-delivery cost may be chargeable .

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within three days of receipt of the goods and return them to us in unused and in original packaging within 5 working days of receipt of goods, we will offer a refund for the items excluding any shipping costs and excluding a 20% (of the value of the goods) re-stocking charge. We will exchange items if they are found to be faulty on delivery to you and we are notified within three days of the customers receipt of the product.

Any goods believed to be faulty we will arrange collection for but only if we have been informed within three days that they are faulty. They should be carefully repackaged in their original packaging for collection. The goods will then be inspected within 2-3 working days and if the goods are confirmed to be faulty, replacement goods will be offered. If the goods are not found to be faulty or it is believed that the goods have been misused or not used in the correct manner, we will be unable to offer any refunds. We regret we are unable to accept returns of any item that has been cut or made to order unless the goods have been supplied incorrectly by us or are damaged (see above) We are also unable to offer a collection service for any unwanted item unless wrongly supplied by us or signed for as damaged on delivery.  Consent must be given by us for any returns so please contact us within 2-3 working days should you wish to return any item.  Once our consent is given items but be returned to us within 5 working days. Goods received without our consent or outside of the 5 day period will be returned to sender.

It is essential that all items to be returned or collected are packaged in their original packaging.  Some items are packed with special packaging to protect them during transit.  We cannot be held responsible for packages that have been returned to us damaged if they have not been returned in the full and complete original packaging.  This may affect your refund.

IRELAND, EUROPE & Rest of the World:

Orders online can only be placed for delivery to the United Kingdom. If you require your grating for outside of the UK please contact us for a bespoke quotation.

The majority of products displayed on the site are available ex-stock, however should your order contain a product that is out of stock or is subject to a longer lead time, we will contact you via email or telephone within 24 hours of placement of your order to inform you of an anticipated delivery date.